Tuck & Char Co. FAQs

Find Quick Answers to commonly asked questions below:

 

I placed an order, when will my item ship? 

RTS items ship within 1-5 business days.  MTO items (made to order- currently all tees) are shipped within 3-10 business days.  We always strive to ship your order out to you ASAP!  If you need your order faster, please send an email to support@tuckncharco.com and we will do our best to accommodate.  *please note, if we do not have a blank T-shirt in stock- sometimes delivery from our wholesaler can take up to a week to receive*

 

I ordered a product and want to exchange for a bigger size.

Please contact us via email within 7 days of receiving your item to make an exchange.  Please note, the best way to do the exchange is to return the item back to us unused, unworn, tags in tact back to our P.O. Box and place another order in the size you need.  We will send you a shipping label if approved for the exchange/return.

 

I want to make a return.

As a mama owned family business, we want you to love your rad new gear!  If for whatever reason you are not satisfied with your purchase, please email support@tuckncharco.com within 14 days of receiving your item so we can make it right.  Thank you for supporting our family owned business!

 

Where is my package? 

Once your order ships and leaves our hands, it is now in the hands of USPS (or another mail carrier but 99% of the time it will be shipped with USPS)  and Tuck & Char Co. is no longer responsible for your package.  You will receive tracking to track your package.  Sometimes USPS doesn't scan the package and it will randomly disappear somewhere in the country, destination and where it truly is is unknown, and then poof! It finally arrives at your home.   If you are having any issues with your package, please feel free to email us @ support@tuckncharco.com and we will do our best to assist.  

I love your company! How do I become a Brand Ambassador?

Interested in becoming a brand ambassador? Please DM us on our social (instagram) @tuckncharco or you can go directly to our application located at the bottom of our website to apply to join the team!  Unfortunately, not everyone is accepted & you will be notified via DM or email if you are selected.  

 

Have a question that isn't answered? Please email us @ support@tuckncharco.com or DM us on instagram @tuckncharco